The web chat is the screening channel for candidates who aren't on WhatsApp: they open a secure link, answer questions in a conversational chat interface, and get scored by exactly the same two-stage engine. Candidates who reply by SMS are routed here too — they receive this link by text.
- The candidate receives a unique screening link — by email, or by SMS reply
- The link is single-use and valid for about 14 days
- Opening it starts a chat-style screening — no login, no account, mobile-friendly
- Answers submit once at the end; a used link can't be replayed
If a link expires before the candidate uses it, they're not stuck: the expired page lets them enter their email, and if there's an active screening request for it, a fresh link is sent within minutes.
The web chat follows the same two-stage gate as every other channel:
- Non-negotiables come first — location, right to work, and any other must-haves you marked are asked before the deeper questions
- One question at a time, in a chat bubble format with a typing indicator
- Vague answers get one push-back — if a free-text answer lacks substance, the AI asks a single warm follow-up for specifics, then moves on
- The candidate's best contact email is collected before finishing
There's no difference in scoring between channels: a web-chat response and a WhatsApp response go through the same weights, thresholds, and review queue.
Once all questions are answered, candidates see a checkbox before submitting:
"I object to automated processing of my screening responses. A human recruiter will review my answers instead."
If they tick it, the AI does not score their response — it goes straight to you for manual review. Their answers are preserved either way.
- Scoring runs in the background within seconds
- The response appears in your queue at Candidates → Screening with a score, recommendation, and any flags
- If the AI couldn't produce a valid score, you see an amber scoring unavailable warning instead of a fabricated number — the raw answers stay readable and you can retry scoring or decide manually
- Runs the conversational screen and extracts structured answers
- Probes insufficient answers once per question
- Scores the completed response against your thresholds
- Respects the opt-out absolutely — an objection to automated processing always routes to human review, and advancing or rejecting a candidate is always your decision
- "Your link has expired" — the candidate can request a fresh link from that same page with their email address.
- Link already used — screening links are single-use by design. If a candidate needs to redo a screening, send a new invitation.
- Candidate replied by SMS but never opened the form — SMS candidates get this web link by text; check the response queue before chasing, then follow up on the same thread.