Choose Your Monthly Credits

Every desk has two parts on your bill: the software, which is the whole platform, and the monthly credits you choose for that desk, which pay for new cold outreach. You choose the credits per desk, and you can change them at any time.

What You Pay

• Software: $499 a month per recruiter. Each additional desk's software is 10% cheaper than the one before, down to $299. Manager and admin (oversight) accounts are free.
• Monthly credits: $400 for each 1,000 a month, from none up to 5,000 per desk. Credits are the same price for every desk; the volume discount applies to the software only.

For one desk, that gives these monthly prices:

Paid month to month. If you pay yearly, you pay 10 months and get 12, on the software and the credits.

Need more than 5,000 credits a month on a desk? Talk to us.

What a Credit Is

One credit is the first email to a new person. Follow-ups to them are free, replies never count, and a hard bounce is refunded. Reaching the same person from another campaign on the same desk does not count twice.

Software Only (No Monthly Credits)

A desk with no monthly credits does everything except send new cold emails: importing your candidates, screening in a text chat, submissions and client emails from your own mailbox, interview scheduling, call summaries and the client portal. It suits an agency whose candidates are outside the US, because candidate sourcing reaches US-located people only. You can add credits or buy a pack later.

Choosing Credits When You Subscribe

On Settings → Billing, each desk has its own row in the Credits card, with a choice of None or 1,000 to 5,000. The Subscribe button shows the total for the credits you picked. When you add a desk later, the Monthly credits field on the new-desk form starts on the step most of your desks use, with its price beside it.

Only an admin can change a desk's credits; a recruiter sees them read-only.

Changing a Desk's Credits

Pick a different step in the desk's row. A confirmation shows what happens before anything is charged.

• Raise: the change starts the same day. You are charged the difference for the rest of your current billing period (on a yearly plan, the rest of the paid year), and the desk gets a prorated share of the added credits for the rest of this month right away. The full new amount arrives with the next month's credits.
• Lower: the change starts with your next billing period (on a yearly plan, at your yearly renewal). Until then the desk keeps its current credits and price, and its row shows the coming change, for example "1,000 from Dec 3".
• Change your mind: pick the current step again before the date and the lower step is withdrawn. Nothing is charged.

Lowering never takes away credits the desk already has.

Unused Credits Carry Over for 12 Months

Monthly credits and pack credits each stay usable for 12 months from the day they arrive. The desk always uses the credits that expire soonest first. We notify your admins, by email and in the app, 30 days and again 7 days before unused credits reach the end of their 12 months.

When a desk has no credits left, new cold outreach pauses until more credits arrive or you buy a pack. Follow-ups to people already contacted continue.

Credit Packs

On a paid plan you can buy a one-time pack from the Credits card: 1,000 credits for $400 · valid 12 months from purchase, up to 5 packs at a time. A pack suits a busy month without changing the desk's monthly credits.

Refunds

There are no refunds, on monthly and yearly plans alike, with two exceptions: where the law requires one, and a pro-rata refund of the unused period if you end the service after objecting to a new sub-processor under our Data Processing Agreement (section 4.5.3). Cancelling stops the next renewal, and your desks keep running to the end of the period you paid for. Lowering a desk's monthly credits does not refund anything, and credits you already have keep their 12 months. The full wording is in sections 5.3 and 5.5.9 of the Terms of Service.

When You Start

A sourcing start gives your agency 1,000 credits on us, valid for 12 months, and the monthly credits you choose in the first month start at your first paid renewal. A software start includes no credits; you can buy a pack or choose monthly credits at any time. See How to start.

Common Questions

• Can a desk have no credits at all? Yes. It is a full desk for everything except new cold emails.
• Do credits move between desks? A desk's monthly credits belong to that desk. Choose a higher step on the desk that needs more, or buy a pack.
• Is sourcing US-only? Candidate sourcing reaches people located in the US. Client-finding campaigns can reach more countries.
• Where do I see what is left? The desk page and the Credits card show credits left and when each part expires.

Related articles

• How to start
• Create your first AI desk
• How sourcing campaigns work